Shipping policy

Shipping Policy for DriftTribe
Last Updated: April 22, 2025

 

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email notification once your order is dispatched.

 

2. Shipping Methods & Delivery Timelines

We offer air freight (standard) and sea freight (economy) options for international shipping. Delivery timelines vary by destination and shipping method:

Destination Air Freight (Estimated) Sea Freight (Estimated)
Australia 5–12 business days 25–40 business days
United Kingdom 7–14 business days 30–45 business days
North America 5–12 business days 25–40 business days
Europe 7–14 business days 30–45 business days

Note:

Delivery times start from the dispatch date, not the order date.
Delays due to customs clearance, weather, or carrier logistics are possible and beyond our control.

 

3. Shipping Costs

We offer global free shipping service

4. Tracking Your Order

All orders include a tracking number. You will receive a link to track your package via email once it is shipped.

5. Shipping Destinations

We currently ship to the following regions:

Australia: All major cities.
United Kingdom: England, Scotland, Wales, Northern Ireland.
North America: United States, Canada.
Europe: EU member countries (e.g., Germany, France, Italy, Spain).

Restrictions: Remote areas or islands may require additional delivery time. Contact us for clarification.

 

6. Shipping Carrier Partners

We collaborate with certified logistics providers, to ensure reliable and secure delivery. All packages are insured against loss or damage during transit.

 

7. Important Notes

Address Accuracy: Double-check your shipping address during checkout. We are not responsible for delays caused by incorrect addresses.
Customs Delays: While we handle export documentation, customs clearance times depend on local authorities.
Non-Serviceable Items: Certain restricted items (e.g., flammable materials) cannot be shipped internationally.

 

8. Contact Us

For shipping-related inquiries, contact our team at [drifttribe8@gmail.com] or via live chat. We respond within 24 hours on business days.

 

Policy Updates
This policy may be revised periodically. Changes will be reflected on this page with the latest revision date.

 

This Shipping Policy excludes tax/duty obligations and return/exchange terms. Refer to our separate Return & Refund Policy for details.