Return policy

Drift Tribe Return & Refund Policy

Effective Date: [22/04/2025]

At Drift Tribe, we want you to love your purchase. If you’re not fully satisfied, we offer a straightforward return process.

1. Eligibility for Returns

Timeframe: You may request a return within 7 days of receiving your order.
Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
Exclusions: Final sale items (e.g., clearance, personalized products) are non-refundable.

2. How to Initiate a Return

1. Contact Us: Email [drifttribe8@gmail.com] within 7 days of delivery. Include your order number and reason for return.
2. Prepare Your Package: Securely repackage the item(s) in their original packaging.
3. Ship the Return:
You are responsible for return shipping costs.
We recommend using a tracked shipping service.
Ship to our address (provided via email after return approval).

3. Refund Process

Refund Amount: The item price (in USD) will be refunded to your original payment method.
Processing Time: Refunds are processed within 5–7 business days after we receive the returned item.
Non-Refundable Costs: Original shipping fees and return shipping costs are not reimbursed.

4. Important Notes

International Returns: As we ship from China via third-party logistics, return shipping fees may vary by location. Check with your local carrier for rates.
Legal Rights: This policy does not override your statutory rights under consumer laws in Australia, the UK, or other regions. For example, Australian customers retain rights under the Australian Consumer Law for faulty products.

5. Contact Information

For questions, email [drifttribe8@gmail.com] or visit our Help Center.